Shipping Destinations

We ship within Europe, including the United Kingdom.

Processing Time

Orders are generally processed within 1–2 business days prior to shipping.

Delivery Times

Estimated delivery times are displayed at checkout and may vary depending on destination country and courier availability.

Shipping Carriers

Shipments may be handled by DHL, UPS, FedEx, DPD, Royal Mail, or comparable local delivery partners.

Tracking

Customers will receive shipping confirmation and tracking information once an order has been dispatched.

Customs Duties, Import Taxes and VAT

For deliveries outside the European Union and the United Kingdom, customs duties, import taxes, VAT, and additional charges may apply and are the responsibility of the customer.

Shipping Delays

We are not responsible for delays caused by customs clearance procedures, force majeure events, strikes, carrier disruptions, or circumstances beyond our reasonable control.

Right of Withdrawal

Consumers have the right to withdraw from their purchase within 14 days after receiving the goods without providing any reason.

Returns

To initiate a return, please contact our customer support at info@spiderholster.eu.

Returned items must be unused, complete, and preferably returned in their original packaging.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

Refunds

Once the returned item has been received and inspected, refunds will be issued using the original payment method.

Refunds are generally processed within 14 days after receipt and inspection of the returned goods.

Damaged or Defective Products

Please inspect your order immediately upon delivery.

Shipping damage or product defects must be reported within 48 hours of receipt and supported by clear photographic evidence.

Statutory consumer rights remain unaffected.

Warranty

In addition to statutory consumer rights, Spider Holster provides a 24-month warranty covering material and manufacturing defects from the date of purchase.

The warranty does not cover damage resulting from:

• improper use
• accidents or drops
• normal wear and tear
• unauthorized modifications
• improper installation

The warranty applies solely to the purchased product itself and does not cover consequential or indirect damages to cameras, lenses, accessories, or other equipment. For more information, contact us.

1. Scope

These terms apply to all orders placed via our online shop.

2. Contracting Party

LUMESCA GmbH
Gablonzer Strasse 28a
76185 Karlsruhe
Germany

3. Conclusion of Contract

Product listings do not constitute binding offers.

By completing the checkout process, customers submit a binding offer.

4. Prices and Payment

Product listings in the online shop do not constitute binding offers.

By completing the checkout process, the customer submits a binding offer to purchase.

The contract is concluded only when we expressly accept the order or dispatch the goods.

5. Delivery

We ship within Europe, including the United Kingdom.

6. Right of Withdrawal

Consumers are entitled to statutory withdrawal rights.

7. Retention of Title

Goods remain our property until fully paid and shipped.

8. Liability

We are liable only for intent and gross negligence except in cases involving essential contractual obligations.

9. Product Safety

Products must be used according to the provided instructions.

10. Governing Law

German law applies.

1. Controller

LUMESCA GmbH
Gablonzer Strasse 28a
76185 Karlsruhe
Germany

2. Categories of Personal Data

We process personal data including:

• names
• billing and shipping addresses
• phone numbers
• email addresses
• payment information
• account information
• purchase history
• marketing preferences
• IP addresses
• browser and device information
• cookie identifiers
• app/session behavior
• consent records

3. Purposes of Processing

• order fulfillment
• customer service
• shipping operations
• fraud prevention
• marketing, with consent
• analytics and optimization

4. Legal Basis

• Art. 6(1)(b) GDPR, contract performance
• Art. 6(1)(a) GDPR, consent
• Art. 6(1)(f) GDPR, legitimate interest

5. Data Sharing

Data may be shared with:

• Shopify
• Shopify Payments
• PayPal
• shipping providers
• Google Analytics
• Meta/Facebook
• TikTok
• Mailchimp
• Shopify apps and technical service providers

6. International Transfers

Personal data may be transferred outside the EU/EEA, including to the United States and Canada.

Transfers are carried out using appropriate safeguards, including EU Standard Contractual Clauses where required.

7. Retention

Data is stored only as long as legally required or necessary for contract fulfillment.

8. Data Subject Rights

Users have rights of access, correction, deletion, restriction, and portability.

9. Cookies

Our website uses cookies and tracking technologies. Non-essential cookies are used only with consent.