Shipping Destinations

We ship within Europe, including the United Kingdom.

Current Stock Availability and Turnaround

Spider Holster stock has been unavailable for an extended period and is now arriving gradually in limited quantities. In-stock items may be dispatched sooner, but if an item is not immediately available, please allow approximately five weeks before dispatch. The carrier delivery times shown at checkout begin after dispatch and are additional to this turnaround time.

Delivery Times

Estimated carrier transit times are displayed at checkout and may vary depending on destination country and courier availability.

Shipping Carriers

Orders within the United Kingdom are sent using Royal Mail Tracked 24, Royal Mail Tracked 48, UPS Standard or UPS Express Saver, depending on order weight, destination and the service selected at checkout. European orders are sent using UPS Standard.

Tracking

Customers will receive shipping confirmation and tracking information once an order has been dispatched.

Customs Duties, Import Taxes and VAT

For deliveries outside the European Union and the United Kingdom, such as Norway and Switzerland, customs duties, import taxes, VAT and additional charges may apply and are the responsibility of the customer.

Shipping Delays

We are not responsible for delays caused by customs clearance procedures, force majeure events, strikes, carrier disruptions or circumstances beyond our reasonable control.

Right of Withdrawal

Consumers have the right to withdraw from their purchase within 14 days after receiving the goods without providing any reason.

Returns

To initiate a return, please contact our customer support at info@spiderholster.eu.

Returned items must be unused, complete and preferably returned in their original packaging.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

Refunds

Once the returned item has been received and inspected, refunds will be issued using the original payment method.

Refunds are generally processed within 14 days after receipt and inspection of the returned goods.

Damaged or Defective Products

Please inspect your order immediately upon delivery.

Shipping damage or product defects must be reported within 48 hours of receipt and supported by clear photographic evidence.

Statutory consumer rights remain unaffected.

Warranty

In addition to statutory consumer rights, Spider Holster provides a 24-month warranty covering material and manufacturing defects from the date of purchase.

The warranty does not cover damage resulting from:

• improper use

• accidents or drops

• normal wear and tear

• unauthorized modifications

• improper installation

The warranty applies solely to the purchased product itself and does not cover consequential or indirect damages to cameras, lenses, accessories or other equipment. For more information, visit https://spiderholster.eu/pages/contact.

1. Scope

These terms apply to all orders placed via our online shop.

2. Contracting Party

LUMESCA GmbH
Gablonzer Strasse 28a
76185 Karlsruhe
Germany

3. Conclusion of Contract

Product listings do not constitute binding offers.

By completing the checkout process, customers submit a binding offer.

4. Prices and Payment

Product listings in the online shop do not constitute binding offers.

By completing the checkout process, the customer submits a binding offer to purchase.

The contract is concluded only when we expressly accept the order or dispatch the goods.

5. Delivery

We ship within Europe, including the United Kingdom.

6. Right of Withdrawal

Consumers are entitled to statutory withdrawal rights.

7. Retention of Title

Goods remain our property until fully paid and shipped.

8. Liability

We are liable only for intent and gross negligence except in cases involving essential contractual obligations.

9. Product Safety

Products must be used according to the provided instructions.

10. Governing Law

German law applies.

1. Controller

LUMESCA GmbH
Gablonzer Strasse 28a
76185 Karlsruhe
Germany

2. Categories of Personal Data

We process personal data including:

• names
• billing and shipping addresses
• phone numbers
• email addresses
• payment information
• account information
• purchase history
• marketing preferences
• IP addresses
• browser and device information
• cookie identifiers
• app/session behavior
• consent records

3. Purposes of Processing

• order fulfillment
• customer service
• shipping operations
• fraud prevention
• marketing, with consent
• analytics and optimization

4. Legal Basis

• Art. 6(1)(b) GDPR, contract performance
• Art. 6(1)(a) GDPR, consent
• Art. 6(1)(f) GDPR, legitimate interest

5. Data Sharing

Data may be shared with:

• Shopify
• Shopify Payments
• PayPal
• shipping providers
• Google Analytics
• Meta/Facebook
• TikTok
• Mailchimp
• Shopify apps and technical service providers

6. International Transfers

Personal data may be transferred outside the EU/EEA, including to the United States and Canada.

Transfers are carried out using appropriate safeguards, including EU Standard Contractual Clauses where required.

7. Retention

Data is stored only as long as legally required or necessary for contract fulfillment.

8. Data Subject Rights

Users have rights of access, correction, deletion, restriction, and portability.

9. Cookies

Our website uses cookies and tracking technologies. Non-essential cookies are used only with consent.